SHIPPING:
-
All packages are shipped via the United States Postal Service.
-
Please ensure that you provide the correct address; we will not ship to unconfirmed addresses.
We offer:
-
Insured Ground Advantage: Approximately 2-5 business days
-
Insured Priority Mail: Approximately 2-3 business days
-
Insured Express Mail: 1-2 business days
Tracking Your Order
You will receive an email with a link to your tracking number when your order leaves our facility, so you can follow its journey right to your door.
MISSING, NON-DELIVERED, DAMAGED PACKAGE:
Occasionally, packages that are marked as "delivered" may be misplaced. We recommend checking with your local post office, as they can often help locate it for you. Please note that we cannot process a refund or send a replacement if your package shows a "delivered" status.
To initiate your claim directly with the Post Office, please visit the link below:
Click here ⬇️
https://www.usps.com/help/missing-mail.htm
If you are not entirely satisfied with your order for any reason, you can return it for a refund or exchange. Please note that shipping costs are non-refundable, and we do not impose any restocking fees.
Buyers are responsible for the costs of return shipping, so please ensure you select the correct size before placing your order to avoid any returns.
*Please contact us within 3 days of receiving your order.
Return items within 7 days of delivery.
*Items must be in brand new, unworn condition and include their original packaging, such as boxes.
*Definition of unworn: items must show no scratches, discoloration, and stones should be as shiny as they were at the time of shipping. If the returned item exhibits any signs of use or damage, it will be sent back, and we will be unable to process a refund.
Contact@Emmaverajewelry.com
Please include order # or Name on the order
*Refunds: If discounts were applied and you receive free shipping, this will be deducted from your refund if you decide to do a return.
Our lines of communication area always open!
Feel free to contact us anytime ❤
Emma Vera Jewelry a Registered Trademark
